Terms and Conditions

Terms and Conditions

Effective Date: 09/20/2024

These Terms and Conditions ("Agreement") are entered into by and between [Anaheim's i5 Mobility Scooter Rentals, LLC] ("we," "our," or "the Company") and the customer ("you" or "the Customer") who rents a mobility scooter or uses any services provided by our company.

By renting or using our services, you agree to the following terms and conditions. Please read them carefully.

• Eligibility: You must be at least 18 years or older. You may also be required to provide proof of identity or a valid driver’s license.
• Rental Period: Scooter Rentals are on a Calendar-Day basis and NOT Hourly, Device must be returned by 7AM on due date or Customer will be charged an extra day. 
• Scooter Availability: We make every effort to ensure that scooters are available for rental; however, availability is not guaranteed without a reservation, and we reserve the right to refuse a rental if the scooter is unavailable or for any other reason. Reservations are highly recommended. 
• Charging Scooter: Customer is Responsible for properly charging the scooter and maintaining its battery life to avoid any inconvenience, we will provide you with the battery charger located in the back pouch of the seat.
• AirTag: Scooter comes equipped with AirTag Tracking Device. 

             (Notification might be sent to your phone, keep in mind that its the scooter)

• Rental Payment: The rental payment is due at the time of booking or prior to the day of Delivery.
• Payment Methods: We accept payment through credit/debit cards, Tap to Pay, or any other methods approved by us.
• Late Fees: If the scooter is not returned on time, you will be charged a late fee equivalent to the price of a one day rental rate.
• Refund Policy: We do not offer refunds unless otherwise specified by the terms of the rental agreement. Please review the cancellation policy for details.

• Authorized Use: The scooter is for personal use only. You may not lend, sublet, or transfer the scooter to others.
• Safety: You agree to use the scooter responsibly and in accordance with all safety guidelines, local traffic laws, and regulations.
• Prohibited Use: You are prohibited from using the scooter for racing, stunts, or any illegal activity, or for purposes other than intended. The scooter should not be used on rough terrain, steep hills, or in weather conditions that may damage the scooter or pose safety risks.
• Damage and Maintenance: You are responsible for taking care of the scooter during the rental period. If the scooter is damaged, lost, or stolen while in your possession, you will be liable for repair or replacement costs. You should immediately report any damage or malfunction to 714-548-5551.Rentals] harmless from any claims or damages resulting from your use of the scooter.

• Insurance: It is your responsibility to ensure that you have sufficient insurance coverage for the rental period, either through your personal insurance or through any optional insurance offered by us. We do not provide coverage for personal injury or damage to property caused by the use of the scooter.
• Liability: You are solely responsible for any injury, loss, or damage that occurs while using the scooter. You agree to indemnify and hold [Anaheim's i5 Mobility Scooter Rentals] harmless from any claims or damages resulting from your use of the scooter.

• Delivery: If delivery is requested, We offer Free delivery to most Hotels in the Disneyland Resort Area.
• Pickup: The scooter must be returned to the designated drop-off location on time. Failure to do so may result in additional charges.

• Cancellation Policy: Cancellations must be made at least 24 hours before the rental period begins to receive a full refund. Cancellations made after this period may incur a fee or be nonrefundable.
• Modifications: You can modify your rental reservation (Qty., Dates or Hotel) at any time before Day of Delivery at no extra charge.

• Data Collection: We may collect personal information, including your name, contact details, and payment information, to process your rental. For more information, please refer to our [Privacy Policy] on our website: i5mobility.com to see how we collect and handle your data.
• Privacy: By using our services, you consent to our collection and use of your personal data as described in our Privacy Policy.
• AirTag: Scooter comes equipped with AirTag Tracking Device. 

             (Notification might be sent to your phone, keep in mind that its the scooter)

• Early Termination: We reserve the right to terminate the rental agreement if you breach any terms of this Agreement. In such cases, you must return the scooter immediately, and no refunds will be given.
• Return of Equipment: The scooter must be returned in good condition. Failure to return the scooter in a reasonable condition may result in additional cleaning or damage charges.

• Force Majeure: We are not liable for any failure or delay in providing services caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, or government restrictions.

• Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of California.
• Dispute Resolution: Any disputes arising from these terms will be resolved through [arbitration/mediation] in Anaheim, CA in accordance with the applicable laws.

• We reserve the right to amend these Terms and Conditions at any time. All changes will be posted on our website, and the new terms will apply to any rental made after the update.

• For any questions or concerns about these Terms and Conditions, please contact us at:
  • Email:  i5mobilityscooters@gmail.com 
  • Phone: 714-548-5551